This article we begin with definition of the Management System, we like to highlight the benefits of the Management System for businesses and raise those critical issues from our experience that many firms in Cambodia are facing today and future challenges. Then quoted some key points for the business owners and leaders to be considered for the development and improvement initiative for the Management System of their firms, we believe this is the keys and foundation for them to be successful.
A management system is a set of policies, processes and procedures used by an organization to ensure that it can fulfill the tasks required to achieve its objectives.
These objectives cover many aspects of the organization’s operations (including financial success, safe operation, product quality, client relationships, legislative and regulatory conformance and worker management). For instance, an environmental management system enables organizations to improve their environmental performance and an occupational health and safety management system (OHSMS) enables an organization to control its occupational health, safety and risks, etc.
[From Wikipedia, the free encyclopedia]
Why do we need a management system?
Because, there are a lot of benefits from an effective management system to an organization include: More efficient use of resources and improved financial performance. Improved risk management and protection of people and the environment and many other functional areas of businesses. Below is some example of the management systems and how it’s helpful for an organization:
Without documentation, “great systems” are only rough ideas about the way you do things in your business. And all your tasks, functions, processes and procedures – the way that you and your staff habitually do everything are nothing more than good intentions. With the Documenting Systems you could save time, keep you on track, and allow you to delegate to others when necessary explains your tasks, functions, processes and procedures. So that the staffs at all level can be performed duties in more effective ways and also being more productive.
Quality Management System (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization (i.e., areas that can impact the organization’s ability to meet customer requirements).
HR Management System (HRMS) or human resources information system (HRIS) or human capital management (HCM) is a form of human resources (HR) software that combines a number of systems and processes to ensure the easy management of human resources, business processes, and data.
Human resource management is about building the people of the organization. It is about ensuring employee engagement, conducting fair company-wide practices, and maintaining the overall health of the organization.
Human resources software is used by businesses to combine a number of necessary HR functions, such as storing employee data, managing payroll, recruitment, benefits administration, time and attendance, employee performance management, and tracking competency and training records.
Management information systems improve your decision-making, because they provide information that is accurate, timely, relevant and complete. Companies that use management information systems ensure that all managers work from the same set of data and make their decisions based on identical information.
Supply Chain Management System is the management of the flow of goods and services and includes all processes that transform raw materials into final products. It involves the active streamlining of a business’s supply-side activities to maximize customer value and gain a competitive advantage in the marketplace.
Management System – issues & challenges for Cambodian firms
From our experience in Cambodia business context, we have observed and learn from various firms that there were various fundamental issues in their business functions as Cambodia is in the process of economics growth country, the development of many industries sectors were very fast in the last decade, as human resources, technologies & other resources are not matched with ongoing needs yet. Among strategic issues, the Management System is the big challenges for them to overcomes. We wish to highlight some points of view from difference corners of businesses:
Usually, they began business with traditional ways or practical experience shared from person to another, and from one to another generation. It seems that they have no standard no proper Management System in place; and among them, not many business owners paid enough attention on the system & process yet. Therefore, not many firms continue growth to date and many other were closed due to reasons.
there is a believe they can handle business by themselves without the system and process (most of things storage in their brand), luckily they were success by chance or past success experience while opportunities still much for businesses, competition are not strong and modern system & process were not much available in Cambodia. Among other thing they believed their intellectual properties (skill sets) could be suffered from copied or stolen by other etc.
What is going to happen with these firms today as the world is now are in COVI19 Pandemic Crisis, their survival became a big challenge & long terms success is also in doubt!
required for the firms with high standard of management system to adopt themselves with Digital transformation & other modern technology and make it use in more effective to benefits their operation & functioning better; but unfortunately it’s does not available for those firms without proper system & process.
How these firms are going to survive in the new era of modern technology & new competitive environment?
Among other thing, the government use to introduce of new rules, the law enforcement become tightening & regulatory law establishment are emerging to adopt with the new business environment, political, social & economics of the country, regional & the globe.
For those firms without proper management system, their legal & compliance became a big challenges or at high risk.
These could cause them with major negative consequences, survival abilities are in the question mark, as they are inabilities to adopt to the change or develop themselves by getting the right system & process in place on time. Event modern business firms, many of them are also difficult with Digital Transformation process due to many reasons.
In these case, the business leaders and owners to consider strategical approaches to survive their business and prepare themselves for new normal (acting pro-actively) after COVID19 is gone.
Consequences due to lack-off proper management system:
You may agree with us, below facts are real, we have learned from the past experience – when the firm has no proper management system, it would:
Questions to be considered:
21st century is digital era and also era of continuous change in business models and management systems emerges: the search for competitive advantage (one over the other) becomes relentless, strenuous and resources depleting. Cooperation networks have to merge into larger entities, reducing competition and expanding collaboration. The search for collaborative advantage (for both jointly) will become the new mode of economic behavior.
Finally, you may find the place for your firm, where it’s fit in the Evolution Stages of Management Systems:
The higher stage you achieved, your firm become stronger and it’s growing bigger from time to time.
As you know:
Our experts team will help you by providing the necessary guidance, advice and also helping you with the implementation of the advice.
You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something – your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.
Steve Jobs
To get Game-Changing results, start focusing on Game-Changing thoughts.
Robin Sharma
If it is not documented, it doesn’t exist … As long information is retained in someone’s head, it is vulnerable to loss.
Louis Fried
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
Edwards Deming
Successful organizations make habits of things others don’t like to do, or don’t find time to do.
Don House
How many firms are functioning without a Strategic Planning! Is it possible? And what is going to happen, when a firm has no Strategic Planning?
The strategic plan helps to define the direction in which a firm must goes forward, and helps in establishing realistic objectives and goals that are in line with the vision and mission charted out for it.
A good strategic plan describes the needed foundation from which a firm can grow, evaluate its success, compensate its employees and linked to its company-level Annual Performance Plan and the Annual Operating Plans of each of each functional departments, and its sub-functions.
This course is about the Development & Implementation of the strategic planning of the firm. Usually we conduct on site training, the course focuses mainly on the leadership behaviors needed by high-performance firms to succeed in the long term; the need for strategic thinking to add real value to stakeholders and customers, thereby ensuring sustainability, delegates will develop skills in strategy development as well as addressing the challenges of effective implementation.
By definition Compensation and benefits refers to the wage, salary and other monetary and non-monetary benefits passed on by a firm or an organization to its employees. Usually it provides compensation and benefits to employees based on their performance and actions and brings the best out the employees at workplace.
The Compensation – When asking about compensation, most people want to know about direct compensation, particularly base pay and variable pay. In the practice it has four major types of direct compensation are hourly wages, salary, commission and bonuses.
The benefits – Among these are paid time off (vacations, holidays, sick days, even pay for jury duty), health insurance (including dental and vision), supplemental benefits (disability, life, …), NSSF contributions, pensions and retirement savings accounts, and stock purchase options etc.
This training course is about Compensation & Benefits Administration we are focusing on planning, organizing, and controlling the direct and indirect payments employees receive for the work they perform. And other benefits that company shall provides to employees as part of motivation & retention encouraging their performance, and also compulsory following to the statutory requirement.
In this topic, there are 2 issues HR / Admin personnel need to deal with on regular basic “Leave & attendance of employees”. With the use of technology, life is more easier at this days; but before enjoying with technology you need to have management system & policy in place, and to attend the training first.
Leave management – it’s refer to the process of managing employee time-off requests in a fair, accurate, and efficient way. The responsibility of handling employee leave requests (due to the employee’s own or family’s – medical issue, such as a birth or disability) falls onto the shoulders of supervisors, HR staff, and workforce management staff.
Attendance management – it’s refer to the process of preventing employee time theft by tracking employee working hours, login time, departures, breaks, and time off. The outcomes of this process it could help in performance management, and resulted the staff will be rewarded or received disciplinary action.
We offer valuable leave and time clock management training courses, including help understanding – the company requirement, Leave management administration, leave management compliance responsibilities and requirements, compensation requirement & how it integrate with each other and HR functions.
Payroll in the sense of “money paid to employees” plays a major role in a company for several reasons. There were difference viewpoints from an accounting perspective, payroll is crucial because payroll and payroll taxes considerably affect the net income of most companies and because they are subject to Cambodia Labour Laws and regulations.
And from a human resources viewpoint, the payroll unit is critical because employees are sensitive to payroll errors and irregularities “Good employee morale requires payroll to be paid timely and accurately”.
The primary mission of the payroll personnel is to ensure that all employees are paid accurately and timely with the correct withholdings and deductions, and that the withholdings and deductions are remitted in a timely manner. This includes salary payments, tax withholdings, and deductions from pay checks etc.
Payroll administration is the primary duty & responsibility of the payroll personnel to ensure their service is fully satisfied by the employees within the company.
This training course is designed to provide participants with the guideline & techniques for effective payroll administration, in the results all employees are paid accurately, on timely manner and building up morale of employee at respective company.
This course is designed for the staffs to learn basic skill on the documentation & it systematic way for the development, use & preserve of documents, they can also receive knowledge on how to arrange their Files in the Server System and to enable them to use it more effectively and in proper way.
After training all participants will be able to:
5S System is recognized by industries around the world, it is a low cost system that will clean and organize your workplace to achieve good workplace environment and many other benefits. It will increase productivity, improve safety, raise employee morale and many other benefits. For those participants who have attended training course on the “KAIZEN & 5S Awareness” being aware of how 5S could benefits for them, their team and their organization. And the next step for them is to develop & implement the 5S System to get visible results & enjoy benefits from KAIZEN & 5S practices.
In order for the 5S System to be successful, the most important factor is the commitment, participation of everyone and strong visible support from the top management. Generally 5S activities should be carriage out systematically; therefore SNS trainer provides series of training course which is designed to provide participants with practical guide & systematic methodology for the development and implementation of 5S system at their workplace. Finally they maintain & improve 5S activities through performance management & audit. Below series of 5S training we provide to out clients:
Looking into the business in the past decades, PLANNING was a vital part of business’s success – We would say that “No Accomplishment Can Be Achieved Without a Good Planning”.
When adopted P-D-C-A Cycle, it make dramatically change in the business practices at all organizations, and I would say, it’s a foundation for the Continuous Improvement, Problem solving, BMS, and QMS, etc. it’s really inspired me and strongly believe it will do so for everyone here in the future…
We wish to share these experiences and best practices to everyone for the benefits of you to be success in performing your jobs and further growth in your career path, and for the company to meet Standardization & Quality Objectives. This training course is designed to meet the following objectives:
Please bear in mind that we are living with the problems. Not important where we are, we always have faced with them, And we must solve them from time to time.
What are the problems at your workplace? It’s your challenge!
How you solved them? It’s your job to do!
This training course provides you with 12 Steps Approach for Problem Solving together with tools & technique such as:
If, your company aims to …
Therefore, you will need…
Objectives
This training course is designed to help all participants to understand the Quality principle and the Quality Management Systems (QMS) requirements based on the fifth edition of ISO 9001: 2015, it’s impacts to your existing QMS and as a tool for any business to identify opportunities for improvement.